Specialized Operations Around Hybrid Communications
SOAHC: A Strategic
Partnership for Success
“Together, we will build a thriving business that empowers Small Medium Businesses & creates a positive social impact.”
A Vision Born at Enterprise Connect
Established in the vibrant hallways of Enterprise Connect,
SOAHC emerged from a shared vision among three seasoned professionals.
Recognizing a critical void in the SMB (Small Medium Business) market – a lack of specialized expertise in navigating the complexities of hybrid cloud communication – we decided to act. Our collective experience as transformational leaders in technology and finance illuminated the urgent need for a company that could truly meet customers where they are in their journey. We are not just a company, but a solution to a growing problem.
Company Overview: Commitment, Vision, and Social Impact
Commitment & Vision
- Despite our individual commitments to other successful ventures, we were compelled to address the significant gap in the SMB cloud communications market.
Fueled by a shared desire to transform the cloud communication landscape, we embarked on this endeavor in March 2025. - We aren’t just building a business; we are building a movement.
- Our vision is to empower SMBs with seamless, secure, and efficient communication solutions, driving their growth and success.
Social Impact
- At SOAHC we believe in business with purpose. We are committed to giving back, dedicating 10% of our profits to charitable causes that align with our values.
- This commitment reflects our belief in creating a positive impact beyond the bottom line.
- We will be a company that does good and does well.
PURPOSE
OUR MISSION
Specialized Operations Around Hybrid Communications (SOAHC) empowers SMBs to thrive in the hybrid work era by transforming complex communication challenges into seamless, efficient Microsoft Teams Phone solutions. We leverage our specialized expertise to streamline operations and drive sustainable growth, all while contributing to positive social impact.
PROBLEM
As SMBs navigate the complexities of transitioning to hybrid work models, they frequently encounter a lack of specialized expertise and dedicated support in effectively implementing and managing Microsoft Teams Phone. This results in suboptimal communication systems, operational bottlenecks, reduced productivity, and missed opportunities for growth.
SOLUTION
SOAHC partners with SMBs to navigate their hybrid work transition by providing specialized Microsoft Teams Phone solutions tailored to their unique needs. We offer comprehensive implementation, training, and ongoing support ensuring seamless integration and optimal performance. Our expertise empowers SMBs to streamline operations, enhance productivity, and achieve sustainable growth. Our commitment to charitable giving further enhances our value proposition and strengthens our partnership.
Services (Products) Overview
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Implementation & Deployment
• Teams Phone system setup and configuration
• PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
• Hardware and Software integration
• Migration from legacy systems
• Project execution – Structured delivery management approach ensuring on-time, on-budget delivery -
Training & Onboarding
• End-user training for Teams Phone features
• Administrator training for system management.
• Customized training materials for hybrid workflows -
Ongoing Support & Optimization
• Technical support and troubleshooting
• System monitoring and performance optimization
• Regular updates and feature enhancements -
Compliance, Controls, Regulatory, and Governance
• Security and compliance assessments
• Regulatory compliance guidance (e.g., data privacy, industry-specific regulations)
• Implementation of access controls and security policies
• Governance framework development for Teams Phone usage
• Audit preparation (readiness)
Building A Thriving Business that Empowers SMBs
OUR TEAM EXPERTISE
HEIDI
CEO
•Brings an unapparelled 30-year track record of driving technological innovation and strategic growth.
•Her illustrious career spans multiple industries, demonstrating her ability to lead transformative change and deliver exceptional results.
•Her vision will be the driving force behind SOAHC’s success
LEDDIE
COO & Chief Compliance Officer
•Extensive experience in the financial markets provides a unique perspective on process optimization, compliance management, and operational efficiency
•Her expertise ensures that SOAHC operates with the highest standards of integrity, security, and regulatory adherence.
•She will ensure that SOAHC is not only efficient, but also compliant leveraging her proven ability to streamline operations.
TERRON
CTO & CDO
•With over 30 years of telephony experience and cloud certifications, I bring a deep technical expertise to SOAHC.
•My career progression from Analyst to Principal Engineer and Release Deliver Lead at a Top 5 financial institution demonstrates a proven ability to deliver complex projects.
•As a former Senior Manager, I have a long-standing history of building and leading high-performing team to tackle complex challenges.
•My LinkedIn newsletter, “The Cloud Communicator”, reflect my commitment to thought leadership in the cloud communication space.
•My role as CTO and CDO will ensure that SOAHC’s technical foundation, and project executions are exceptional.